1. Are the parts you're offering for sale new or used?

–   Unless otherwise specified, all parts are used original equipment manufacturer (OEM) parts with a warranty.

2. Can I get this item from the store on my own?

–   We apologize for the inconvenience, but we exclusively sell products online and would like to establish a long-term relationship with the customers. For further information, please contact us at +1-888-250-5253.

3. Are the parts covered by a warranty?

–   The majority of our items come with a standard 3-month warranty. On Special Order parts, our warranty will be different. If we have the warranted part in stock, we will replace it or refund your money.

4. Do you ship throughout the United States?

–  Yes, we ship across the United States as well as Canada

5. What if I can't find the part I'm looking for?

–  Fill out the form and we’ll do everything we can to find a suitable replacement for your part as quickly as possible. If you can’t wait any longer, please phone us at +1-888-250-5253.

6. Where can I locate my VIN number (Vehicle Identification Number)?

–  Your Vehicle Identification Number can be found on the lower side of the driver’s windshield or in the door jamb of the driver’s door near the pillar. The number is usually 17 digits long and contains both capital and lowercase characters. Please contact us if you are unable to locate it. We are delighted to assist.

7. What should I do if the order needs to be canceled?

 –  Please contact us as soon as possible, and we will assist you in resolving the matter.

8. Before I call, what information should I have handy?

 –  We recommend having your VIN# or part number, model, make, year, and some car specifications such as transmission and motor type, as well as your invoice/order number on hand.

9. What are the different payment options?

 

–  To make your buying experience more convenient, 50statesautoparts.com offers a variety of payment alternatives. The following methods of payment are accepted:

  • Visa
  • MasterCard
  • American Express
  • Discover

10. Will I receive an email once my order has been shipped?

–  Yup! A tracking number will be emailed to you once your shipment is shipped.

11. What if the Item Received is faulty or different from my order?

In case you receive a faulty item or a different item, then we will take complete responsibility for the mistake. We will try to replace the item or you can request for refund. Before the refund, you have to return the faulty or wrong item that you have received. 

12. Is 50 States Auto Parts Offering Aftermarket Parts?

Currently, we are not dealing with any aftermarket parts. Give us a call at +1 (888)-262-0001/+1 (888)-250-5253 or mail us at parts@50statesautoparts.com to find the right and best quality part for your vehicle. 

13. What is the Return and Refund Policy?

We are following a strict refund and return policy. Returnable parts are subjected to acceptance based on the policy of 50 States Auto Parts. We are not responsible for any error done by the user’s side. In case the purchased part has been damaged by the user, we will not initiate a return or refund process.  

14. Do you offer free shipping or are there any hidden charges?

We are offering free shipping, and if there are any hidden charges means we will inform you before the payment.

15. Do you Purchase and sell Vehicles?

No, we are not into purchasing and selling vehicles. We are only dealing with the “Used Auto Parts” business. If you have any queries other than, don’t hesitate to contact us at +1 (888)-262-0001 or +1 (888)-250-5253

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    Service hour
    • Monday 9.00 - 18.00 EST
    • Tuesday 9.00 - 18.00 EST
    • Wednesday 9.00 - 18.00 EST
    • Thursday 9.00 - 18.00 EST
    • Friday 9.00 - 18.00 EST
    • Saturday Closed
    • Sunday Closed